For first time clients, an initial Meet and Greet is scheduled in order for you and your little ones to become familiar with myself and vice versa, and to answer any questions you may still have. Should you decide to use our services, a couple forms would need to be completed along with our Service Agreement. A copy of your pets’ up-to-date vaccination records will be requested at that time as well. Depending on the service required, key exchanges are then made or arranged.
Being a member of Pet Sitters International allows Because You Love Them! Pet Care Services to be insured through Binks.
Absolutely! Once we’ve had our initial Meet and Greet, I can provide you with names and numbers of current and past clients.
All keys entrusted to Because You Love Them! Pet Care Services are coded using a system that does not contain any personal information that could be linked back to your address. For insurance purposes, at the end of the day all keys are kept locked in a secure location.
High Peak Times (March Break, July / August, Christmas and New Years) tend to fill up quickly so in order to ensure Because You Love Them! Pet Care Services is available to accommodate your needs, we suggest you contact us as soon as you have your trip confirmed, especially for In Home Dog Boarding. If your plans are last minute, we still may be able to help you, so please don’t hesitate to ask.
There are three reasons we do an Overnight Trial for Dogs staying with us for the first time. First, like children, not all dogs are at ease staying with strangers. Because You Love Them! Pet Care Services wants this experience to be as comfortable and stress-free for them as much as possible. Over the years, we’ve found that dogs are more relaxed the second time they stay with us because they know their family are coming back for them. Second, it gives them a chance to check out their new temporary home, and third, it gives us an opportunity to get to know them.
We only schedule overnight trials from Friday to Saturday, or from Saturday to Sunday. Drop off times are usually around 6:00 pm and pick up times are by 12:00 pm the next day. This allows us to observe your dogs’ feeding and sleeping routines.
Because You Love Them! Pet Care Services offers all services on the following dates for an additional surcharge:
- Family Day
- Good Friday
- Easter Monday
- Victoria Day
- Canada Day
- August Civic Holiday
- Labour Day
- Christmas Day
- Boxing Day
- New Year’s Day
Because You Love Them! Pet Care Services receives the most In Home Dog Boarding and Pet Sitting requests during our High Peak Times which are during the March Break, months of July and August, and the Christmas to New Year break. If you plan to travel during these times, please contact us as early as possible to book your reservation.
Our walks are personalized to suit your dogs’ needs, therefore, we only walk within your own neighbourhood. Rarely do we do group walks unless they are from the same family / home.
For In Home Dog Boarding services, Pet Sitting / Overnight Stays, and Cat Visits where the owner will be away for more than a day, a minimum deposit of 50% is required to secure your reservation. Final payment is requested upon completion of service. For all other services, payment is requested on a weekly basis.
We currently accept cash and Interac e-Transfer.
Sales Receipts will be provided upon request either via email or hard copy.
We realize and understand that unforeseen situations may come up that will force you to cancel and ask that you notify Because You Love Them! Pet Care Services immediately of these changes to avoid unwanted cancellation fees.
In Home Dog Boarding and Pet Sitting / Overnight Stays Cancellations:
With the exception of High Peak Times (March Break, July / August, Christmas and New Years), any cancellations made with less than 3 days notice (72 hours) prior to scheduled service is to begin will be subject to 50% of the total invoice amount. Please note there are no refunds for early returns.
High Peak Times Cancellations (March Break, July / August, Christmas and New Years):
More people tend to travel during these times which results in a higher request for reservations. Because You Love Them! Pet Care Services will do our best to accommodate all requests and therefore we need to strongly enforce our cancellation policy during these times. Cancellations made with less than 7 days notice before scheduled service is to begin will be subject to 50% of the total invoice amount.
Cancellation of Dog Walks, Cat Visits and Daytime Visits:
Cancellation of scheduled visit with less than 24 hours notice may be charged at the full rate or rescheduled at the discretion of Because You Love Them! Pet Care Services. In either case, you will be notified.