FAQ - Because You Love Them!

FAQs

Service Areas:

Q: Where do you offer your services?

A: We proudly serve St. Thomas, Aylmer, Port Stanley, Southwold, Belmont, and the nearby areas.

Getting Started:

Q: How can I begin using your services?

A: Excited to get started? The first step is filling out a few questions online, and once we receive them, we’ll schedule a call at your convenience to set up a meet and greet in your home.

Meet and Greet:

Q: What should I expect during the initial meeting?

A: Our first meeting is a chance for us to get to know you and your cherished family members. We’ll introduce ourselves and cover crucial details like your pet’s care items, specific instructions, medications, food preparation, treats, and water. Additionally, we’ll take care of key or lock box testing and discuss your home alarm system if applicable.

Q: Why is the initial meeting important?

A: The initial meeting allows us to connect with you to gather essential information about your pet’s care routine and your home’s specifics. It sets the foundation for a smooth and personalized pet-care experience.

Insurance and Background Checks:

Q: Are you insured and background checked?

A: Because You Love Them! Pet Care Services is a registered, insured, and background police-checked business. Caring for your pet is a responsibility we take very seriously. We’ve taken the necessary steps to ensure your pet is in good hands, and we’re more than happy to demonstrate this during our meet and greet. Your peace of mind is our priority!

Key Storage:

Q: How are my keys handled?

A: All keys are tagged and coded with no identifying information (such as your name, pet’s name, or address) and kept in a secure, locked location when not in use.

Advance Booking:

Q: When should I book your services for the best availability?

A: We recommend submitting your request as early as possible to secure the ideal time for your needs. Our calendar tends to fill up quickly, especially during holidays and school breaks.

Q: Is there an additional fee for holiday reservations?

A: Yes. Please be aware that there is a small additional fee for holiday reservations. To view our observed Holidays, please click here. Planning ahead ensures we can accommodate your requests seamlessly!

Liability and Care During Absence:

Q: Why is rearranging appointments involving others during my absence essential?

A: Your pet’s safety, their health, and your home’s security are our top priorities. For this reason, we kindly request you suspend any appointments or activities involving other individuals, such as contractors, cleaning crews, friends, or family, when you’re away. This policy ensures your pets’ well-being and the security of your home, and it allows us to closely monitor their health as the sole caregivers during your absence.

Q: What’s the reasoning behind this policy?

A: We aim to safeguard against potential liability for your home, belongings, or pets if external individuals enter during your absence.

Q: What if unique circumstances arise?

A: We understand that situations can be unique. If you are in such a scenario, don’t hesitate to get in touch with us. We’re here to discuss potential solutions while prioritizing your pet’s safety and well-being.

Mid-Day Visit for Overnight Care:

Q: Is a mid-day visit included during overnight care?

A: Yes. At no extra charge, we provide a mid-day visit as part of our overnight care service. This commitment ensures that your pets receive the attention and care they need throughout the day, reflecting our dedication to your pet’s well-being.

Pet Health and Emergencies:

Q: What happens if my pet gets sick while I’m away?

A: We are trained in Pet First Aid and Pet CPR, bringing a wealth of experience as longtime pet owners. Whether it’s an everyday pet ailment or an emergency, we will assess the situation and determine if a Veterinarian visit is necessary or if immediate attention is required. Rest assured, we’ll make every effort to keep you informed about your pet’s well-being. Your pet’s well-being is in capable hands!

Cancellation Policies:

Q: What’s the cancellation policy for Dog Walks?

A: To keep things fair for everyone, if we aren’t notified by 9:00 AM on the day of the walk, a $15 cancellation fee may apply.

Q: What about Pet Sitting, In-Home Dog Boarding, and Cat Visits cancellation policies?

A: For these services, we appreciate receiving at least a minimum of seven (7) days’ notice. If a cancellation is made with less than seven (7) days’ notice before the scheduled service, a fifty percent (50%) charge of the total invoice amount will apply.

Q: Are there exceptions for unexpected situations like bad weather or personal emergencies?

A: Absolutely! We completely understand that life can be unpredictable; sometimes, situations like inclement weather or personal emergencies can arise. In such cases, we may waive the cancellation fee to benefit our clients and our scheduling process. Our policies are designed with the best intentions to cater to our client’s needs, and we sincerely appreciate your understanding and cooperation in such situations.

Payment Options:

Q: What payment methods do you accept?

A: We accept E-transfers (our preferred method) and cash. Invoices are due upon receipt, and HST is applicable for all services.

Variety of Pets:

Q: What types of pets do you care for?

A: Over the years, we’ve had the pleasure of caring for various pets, including dogs, cats, fish, birds, turtles, bearded dragons, and Guinea pigs, among others. Visit our Friends page to see the beloved pets we’ve looked after.